Shipping policy

Last Updated: October 8, 2026

Thank you for shopping with elinsalenel. We aim to make shipping and delivery as clear and convenient as possible. This Shipping Policy explains our shipping destinations, shipping fees, order processing times, estimated delivery times, tracking procedures, and how we handle shipping-related issues.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Please review this policy and the shipping information displayed at checkout before placing your order.

1. Shipping Destinations

We currently ship orders throughout the United States.

Available shipping options may vary depending on the destination address, product, and shipping services available for your order.

Please ensure that your shipping address and contact information are complete and accurate when placing an order.

If we are unable to fulfill an order to the address provided, we will contact you when reasonably possible to discuss the available options.

2. Shipping Costs

Our standard shipping fees are based on the order amount, as follows:

  • Orders below $59.67: A standard shipping fee of $7.94 applies.

  • Orders of $59.67 or more: Free standard shipping.

An order totaling exactly $59.67 qualifies for free standard shipping.

The applicable shipping fee will be displayed during checkout. Please review your order summary before completing your purchase to confirm the shipping charge and eligibility for free shipping.

The calculation used to determine the order amount for free shipping will follow the applicable checkout rules.

Any additional shipping-related charges that apply to your order will be disclosed as required by applicable law and reflected in the relevant order information.

3. Order Processing Time

Our usual order processing time is 1–3 business days.

Processing begins after your order is confirmed and includes the time needed to prepare your order before it is handed over to the shipping carrier.

Order processing time is separate from transit time. An order is not considered in transit simply because it has been placed or confirmed.

Processing times may vary depending on order requirements and operational circumstances. Weekends and applicable non-business days may affect when processing is completed.

We make reasonable efforts to process orders within the stated timeframe, but we do not guarantee that every order will ship on a specific date.

4. Shipping Methods and Estimated Delivery Time

We use DHL and UPS for shipping, depending on the shipment and the services available for the destination.

Our estimated transit time is 5–8 business days after the shipping carrier receives the package.

Transit time does not begin when you place your order. Your total estimated delivery timeframe includes both order processing and transit.

Estimated Total Delivery Time

  • Order processing: 1–3 business days.

  • Estimated transit: 5–8 business days.

  • Estimated combined timeframe: Approximately 6–11 business days.

These timeframes are estimates rather than guaranteed delivery deadlines. Actual delivery times may vary due to carrier operations, destination conditions, weather, or other transportation-related circumstances.

We do not promise a specific delivery date or a particular carrier service level unless it is expressly confirmed during the ordering process.

5. Taxes and Customs Duties

Applicable taxes and other charges are handled according to the pricing, checkout, and fulfillment arrangements applicable to your purchase.

The taxes and charges applicable to an order may depend on the destination, the nature of the transaction, and applicable law.

Where customs clearance or other import-related procedures apply, the responsibility for applicable duties, taxes, and related charges will depend on the actual shipping arrangement and applicable legal requirements.

We will not represent an unconfirmed charge as prepaid or included in the purchase price. Please review the charges disclosed during checkout and any applicable shipping information before completing your order.

If you are contacted about an additional payment relating to your shipment and are unsure whether it is legitimate or already covered, please contact us before making the payment so we can help clarify the situation.

6. Order Tracking

After your order has shipped, tracking information is generally provided by email so you can follow the delivery progress.

Depending on the carrier and shipment status, tracking information may take some time to become available or display updated details.

If your tracking number does not work, tracking information has not updated for an extended period, or you cannot locate your shipment, please contact us at customer@elinsalenel.com.

Please include your order number and tracking number, if available, so we can review the available information and assist you.

Tracking information may not update in real time.

7. Delivery Delays

Our estimated transit time is 5–8 business days after the carrier receives the shipment. Actual delivery may take longer due to circumstances affecting transportation or delivery operations.

If your shipment has not arrived within the estimated timeframe, please contact us at customer@elinsalenel.com or call +1 (386) 427-8619.

To help us investigate, please provide:

  • Your order number.

  • Your tracking number, if available.

  • A brief description of the delivery issue.

We will review the available order and carrier information and assist with follow-up as appropriate.

The time needed to investigate or resolve a delay may vary. We do not guarantee that every delivery issue will be resolved within a specific number of days.

Carrier delays do not automatically eliminate any rights or remedies available to you under applicable law.

8. Damaged or Lost Shipments

If your package or the item inside arrives damaged, appears to be lost, or cannot be located, please contact us as soon as reasonably possible.

Damaged Packages or Items

If an item arrives damaged, please email customer@elinsalenel.com and provide the following information where available:

  • Your order number.

  • A description of the damage.

  • Photographs of the package or item, if available.

  • Any other information that may help us understand the issue.

Photographs can help us assess the circumstances, but we may consider other relevant information where appropriate.

We will review the issue and, where appropriate, coordinate with the carrier to investigate the damage.

Available resolutions will depend on the circumstances, our Returns & Refunds Policy, the applicable shipping arrangements, and applicable law.

Lost or Unlocated Shipments

Please contact us if:

  • Tracking indicates that the package may be lost.

  • Tracking has not updated for an extended period.

  • The estimated delivery timeframe has passed without delivery.

  • Tracking indicates delivery, but you have not received the package.

Please provide your order number and tracking information, if available.

We will review the available delivery records and work with the carrier as appropriate to investigate the situation.

Depending on the circumstances and applicable requirements, we will determine an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

We do not guarantee a full refund, replacement, or resolution within a fixed timeframe for every reported loss or damage. However, we will review reported issues fairly and will not require you to waive applicable legal rights to receive assistance.

9. Shipping Address Changes and Order Cancellations

Changing a Shipping Address

If you need to change your shipping address or other delivery information, please contact us as soon as possible at customer@elinsalenel.com.

Whether a change can be made depends on the order's processing status, whether the package has been handed over to the carrier, and whether the carrier permits the requested change.

Once a shipment is in transit, address changes and special delivery instructions may no longer be possible. We cannot guarantee that a carrier will accept a change request.

If we cannot make the requested change, we will explain any available options based on the circumstances.

Any applicable address-change or redelivery charge must be communicated in accordance with the actual shipping arrangement and applicable law. We will not represent an unestablished fee as an automatic charge.

Order Cancellations

If your order has not shipped, you may contact us to request cancellation. If the cancellation is successfully completed, we will initiate a full refund to your original payment method.

Once an order has shipped, we generally cannot cancel it directly. You may request a return under our Returns & Refunds Policy or exercise any applicable statutory consumer rights.

For further information about return eligibility and refund processing, please review our Returns & Refunds Policy on our website.

Nothing in this section limits rights that cannot lawfully be excluded under applicable law.

10. Shipping Address and Delivery Responsibility

You are responsible for providing a complete and accurate shipping address and the necessary contact information when placing your order.

If you discover an error in your shipping details, please contact us promptly so we can determine whether a correction is still possible.

Incomplete or inaccurate address information, unavailable recipients, or difficulties contacting the recipient may affect delivery. If a delivery problem occurs, we will review the circumstances and available carrier information and assist as appropriate.

If a shipment is delayed, misdelivered, lost, or damaged, we will assess the situation in accordance with the applicable transaction terms and relevant law.

We do not automatically transfer all responsibility for a shipment to you merely because the package has been handed over to a carrier. Responsibility for loss, damage, delivery, and transfer of risk will depend on applicable law and the actual terms of the transaction.

11. Contact Us

If you have questions about shipping costs, order processing, tracking information, delivery delays, damaged or missing shipments, or shipping address changes, please contact us using the information below.

Website: https://elinsalenel.com

Email: customer@elinsalenel.com

Phone: +1 (386) 427-8619

Mailing Address:

1933 Duval Pl
Daytona Beach, FL 32119
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Central Time

For shipping inquiries, we recommend contacting us by email and including your order number and tracking number, if available. You may also call us during our stated customer service hours.

We appreciate your business and will do our best to assist you with your delivery questions and concerns.