Privacy policy
Last Updated: October 8, 2026
At elinsalenel, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you visit https://elinsalenel.com, browse our products, place an order, or contact our customer service team.
Our privacy practices depend on the services and features available on our website and the laws applicable to our business activities. We aim to provide clear information about our data practices and to obtain consent where required by law.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed in connection with our website and online retail activities, including when you:
- Visit or browse our website.
- View our home and furniture products.
- Place an order or request assistance with a purchase.
- Create or use an account, if this feature is available.
- Contact us with questions, complaints, or requests.
- Interact with cookies and similar technologies used on our website.
Third-party payment providers, shipping companies, and other service providers may process personal information under their own privacy notices or under arrangements with us, as applicable.
This policy does not govern the independent privacy practices of third-party websites or services that we do not own or control.
2. Information We Collect
The personal information we collect depends on how you interact with our website and the services you use.
Contact Information
When you place an order or contact us, we may collect your name, email address, telephone number, shipping address, and billing address, as applicable.
Order and Transaction Information
We may collect information necessary to manage purchases and customer service, including order numbers, order dates, products purchased, quantities, order status, delivery details, payment status, and records of cancellations, returns, refunds, and complaints.
Payment Information
When you make a purchase, payment-related information may be processed to authorize, complete, verify, and record the transaction.
Depending on the payment method and provider, this information may include transaction identifiers, payment status, and other details required to process a payment.
Payment card details may be processed directly by the applicable payment service provider. The extent to which payment information is collected or stored by us depends on our payment systems and configuration.
Account Information
If account functionality is available, we may collect account-related information such as login identifiers, profile details, saved preferences, and activity associated with your account.
Customer Communications
When you contact us, we may collect the information you provide, including questions, complaints, product inquiries, and information relating to orders, returns, or refunds.
We may retain relevant correspondence to respond to inquiries, provide customer support, maintain business records, and resolve disputes.
Technical and Usage Information
When you visit our website, technical information may be collected through server logs, website functionality, and technologies in use. Depending on the configuration, this information may include your IP address, browser type, device information, operating system, access dates and times, pages visited, and interactions with website features.
We may use relevant technical information to maintain website functionality, troubleshoot errors, protect security, and improve performance.
Cookies and Similar Technologies
Cookies and similar technologies may collect information about your browser or device, preferences, session activity, and interactions with our website.
The information collected depends on the technologies actually implemented, your preferences, and applicable consent requirements. Please see the Cookies and Similar Technologies section below for additional information.
3. How We Use Personal Information
We may use personal information for the following purposes, where applicable and permitted by law.
Order Processing and Fulfillment
We use relevant information to process orders, confirm purchases, coordinate payments and deliveries, provide order updates, handle cancellations and refunds, and maintain transaction records.
Customer Service
We may use your contact information, order details, and correspondence to answer questions, resolve complaints, investigate order issues, and provide assistance.
Website Operations and Improvement
We may use technical and usage information to maintain website functionality, troubleshoot technical problems, improve navigation, and evaluate website performance.
Security and Fraud Prevention
Where appropriate, we may process information to verify transactions, detect suspicious activity, prevent fraud, protect our website, and safeguard our customers and business operations.
Marketing Communications
Where permitted by law, we may use your contact information to send marketing communications when you have subscribed, requested such communications, or otherwise provided the required authorization.
You may unsubscribe from marketing emails using the instructions included in the message or contact us for assistance.
Marketing communications are not a condition of completing a purchase.
Analytics and Advertising
Where analytics or advertising services are used, relevant information may be processed to understand website performance, measure advertising effectiveness, or provide advertising in accordance with your preferences and applicable law.
We will obtain consent or provide opt-out mechanisms where required by applicable law.
Legal Compliance and Dispute Resolution
We may process personal information when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, resolve disputes, or protect rights and interests as permitted by law.
We will not use personal information for materially different purposes without an appropriate legal basis and any additional notice or consent required by law.
4. Cookies and Similar Technologies
Cookies are small text files that websites may store on your browser or device. Similar technologies may help websites maintain sessions, remember preferences, analyze activity, or support advertising.
The cookies and similar technologies used on our website depend on the features and third-party services actually implemented.
Strictly Necessary Cookies
Strictly necessary cookies may support essential website functions, such as maintaining a shopping cart, enabling checkout, preserving session information, and protecting website security.
Where permitted by law, these cookies may be used without consent when they are necessary to provide a service you have requested or to perform an essential website function.
Functional Cookies
Functional cookies may remember preferences such as language, region, or other settings to improve your browsing experience.
Where consent is required, these cookies will be activated only after the appropriate consent has been obtained.
Analytics Cookies
Analytics cookies may help us understand website traffic, page performance, and how visitors interact with website features.
Where prior consent is required, these technologies will not be activated until valid consent has been obtained.
Advertising Cookies
Where advertising technologies are implemented, cookies or similar technologies may support advertising delivery, campaign measurement, personalization, or cross-site tracking.
Where required by law, we will obtain valid consent before activating these technologies and provide applicable opt-out mechanisms.
Cookie Preferences
Where required by applicable law, our website will provide a mechanism to manage consent for non-essential cookies.
Where available, you may use the website's Cookie Settings or equivalent control to accept, reject, or customize non-essential cookies.
Consent choices should be presented clearly and should not rely on design practices intended to pressure visitors into accepting non-essential tracking.
You may also manage or delete certain cookies through your browser settings. Blocking some cookies may affect website functionality.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. It also does not automatically delete information already collected or stored.
5. How We Share Personal Information
We may disclose personal information when reasonably necessary to provide our services, complete transactions, operate our website, protect security, or comply with applicable law.
The categories of recipients may include the following, depending on the services we actually use.
Payment Processors
Payment service providers may process information needed to authorize, complete, verify, or reconcile transactions.
Shipping and Delivery Providers
Shipping and logistics providers may receive your name, shipping address, telephone number, and relevant order details to deliver your purchase.
E-Commerce, Hosting, and Technical Providers
Website hosting providers, e-commerce platforms, and technical service providers may process information to maintain our website, support transactions, troubleshoot technical issues, and protect system security.
Analytics and Advertising Providers
Where analytics or advertising services are used, relevant information may be shared with those providers for permitted analytics, advertising measurement, or marketing purposes.
Depending on the applicable law and the actual data flows, certain disclosures may qualify as a sale, sharing, or processing for targeted advertising.
Customer Support Providers
Where external customer support tools or service providers are used, they may process information needed to manage inquiries and respond to customer requests.
Legal and Regulatory Authorities
We may disclose personal information when required by law or when reasonably necessary and legally permitted to respond to valid legal requests, protect rights, investigate suspected fraud, or address security concerns.
Data Minimization and Safeguards
We aim to limit disclosures to information reasonably necessary for the relevant purpose and to use appropriate contractual or other safeguards where required by law.
Our actual disclosures depend on the services, technologies, and business arrangements in use. We will not represent that personal information is never sold, shared, or used for targeted advertising unless that statement accurately reflects our practices under applicable law.
6. Data Retention, Storage, and Security
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining appropriate business records, complying with legal obligations, resolving disputes, and protecting our legitimate interests.
Retention periods depend on the type of information, the purpose of processing, applicable legal requirements, and whether the information remains necessary.
Where appropriate and permitted by law, information will be deleted, anonymized, or otherwise disposed of when it is no longer needed for the relevant purpose.
Cookie Retention
Cookie lifetimes depend on the type of cookie and its configuration.
Session cookies generally expire when the browsing session ends. Persistent cookies may remain on your device for a specified period or until they are deleted.
Specific cookie lifetimes depend on the technologies actually used and their configurations.
Data Security
We seek to protect personal information through reasonable technical and organizational measures designed to reduce the risk of unauthorized access, use, disclosure, alteration, or loss.
The measures appropriate for a particular activity depend on the nature of the information, the relevant risks, and the systems involved.
No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, the nature of the processing, and the laws that apply, you may have certain rights regarding your personal information.
Right to Access
You may have the right to request confirmation of whether we process your personal information and to access certain information about that processing.
Right to Correction
You may have the right to request correction of inaccurate personal information, subject to applicable legal requirements.
Right to Deletion
You may have the right to request deletion of personal information, subject to legal exceptions and circumstances in which we are permitted or required to retain certain information.
Right to Data Portability
Where applicable law provides this right, you may request a copy of certain personal information in a portable format or ask for eligible information to be transmitted to another service provider.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Right to Object
Where applicable law provides this right, you may object to certain processing activities, including processing based on legitimate interests.
We will assess such requests in accordance with the applicable legal requirements.
Right to Opt Out of Certain Data Uses
Depending on applicable law and our actual data practices, you may have the right to opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling activities.
Where required by law, we will provide the appropriate notice and mechanism to exercise these rights.
Marketing Preferences
You may unsubscribe from marketing emails by following the instructions in the message or contacting us for assistance.
Unsubscribing from marketing communications does not necessarily stop transactional messages relating to an existing order or other service communications that we are legally permitted to send.
How to Submit a Privacy Request
To exercise an applicable privacy right, email customer@elinsalenel.com with a description of your request.
Please provide enough information for us to understand and process your request. We may need to verify your identity or authority to act on behalf of another person, as permitted or required by law.
We will respond within the time limits required by applicable law. Some requests may be subject to lawful exceptions, verification requirements, or other limitations.
Where required, we will provide information about applicable appeal procedures or how to contact the appropriate regulatory authority.
We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.
8. U.S. Privacy Laws
We seek to handle personal information in accordance with applicable U.S. federal and state privacy, data protection, and consumer protection laws.
The laws that apply depend on factors such as the nature and scale of our business, the information processed, the location of the consumer, and the specific activities involved.
California Privacy Rights
The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide certain California residents with rights regarding their personal information when the law applies to the relevant business.
Depending on the circumstances, these rights may include the right to know what personal information is collected and how it is used or shared, request access or correction, request deletion, obtain certain information in a portable format, and opt out of the sale or sharing of personal information as defined by law.
Additional rights may apply to sensitive personal information and other processing activities.
The CCPA/CPRA does not necessarily apply to every business or transaction. Applicability depends on statutory definitions, thresholds, exemptions, and other requirements.
Where our business and processing activities fall within its scope, we will provide the required notices and mechanisms for exercising applicable rights.
Other State Privacy Laws
Other U.S. state privacy laws may provide rights relating to access, correction, deletion, portability, targeted advertising, certain profiling activities, and other personal information uses.
The availability and scope of these rights vary by state and may depend on statutory thresholds, exemptions, and other applicability requirements.
We will assess privacy requests under the laws applicable to the relevant consumer and processing activity.
Sale, Sharing, and Targeted Advertising
Whether a disclosure constitutes a sale, sharing, or targeted advertising under applicable law depends on the actual data flows, purposes, contractual arrangements, and statutory definitions.
If our practices trigger a legal right to opt out, we will provide the applicable notice and mechanism. Where required by law, we will also honor recognized opt-out preference signals.
9. Legal Basis for Processing Under the GDPR
The European Union General Data Protection Regulation (GDPR) applies where its territorial and material scope requirements are met. It does not automatically apply to every U.S. business or every website visitor.
Where the GDPR applies to our processing of personal data, we will rely on an appropriate legal basis for each relevant processing activity.
Performance of a Contract
We may process personal data when necessary to enter into or perform a contract with you, such as processing an order, arranging delivery, managing a payment, or handling a related customer service request.
Legal Obligation
We may process personal data when necessary to comply with a legal obligation that applies to us.
Legitimate Interests
Where permitted by the GDPR, we may process personal data to pursue legitimate interests, such as protecting website security, preventing fraud, maintaining business operations, or improving our services.
We will rely on this basis only where the applicable legal requirements are satisfied, including consideration of your rights and interests.
Where applicable, you may have the right to object to processing based on legitimate interests.
Consent
Where consent is the required legal basis, we will seek consent that meets the applicable legal standard.
For cookies and similar technologies that require prior consent, consent must be obtained before those technologies are activated.
Where required by the GDPR, consent must be freely given, specific, informed, and unambiguous. You may withdraw consent at any time.
Rights Under the GDPR
Where the GDPR applies, you may have the right to request access to your personal data, request rectification or erasure, request restriction of processing, receive certain data in a portable format, object to certain processing activities, withdraw consent, and lodge a complaint with a competent data protection supervisory authority.
These rights are subject to the conditions, limitations, and exceptions established by the GDPR.
International Data Transfers
If personal data is transferred internationally in circumstances governed by the GDPR, any required transfer safeguards must be assessed and implemented as applicable.
The specific locations of data storage, recipients, and transfer mechanisms depend on the services used. We will provide any transfer information and safeguards required by applicable law.
Data Protection Officer and EU Representative
Whether a Data Protection Officer or an EU representative is legally required depends on the applicable legal requirements and the nature of the relevant processing activities.
Where an appointment or designation is legally required, the relevant details will be provided as required by law.
10. Children's Privacy
Our website is intended for consumers shopping for home and furniture products and is not specifically designed as a service for children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
The age at which a person may provide valid consent to data processing, and the requirements for parental authorization, vary by jurisdiction and by the nature of the service.
If you believe that a child has provided personal information in circumstances that violate applicable law, please contact us at customer@elinsalenel.com so that we can review the matter and take appropriate action as required by law.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or rely on external services to support payments, delivery, customer support, analytics, or other functions.
When you interact directly with a third-party website or service, that provider may collect and process information under its own privacy policy and terms.
We do not control every aspect of third-party data processing and cannot guarantee that all external services follow identical privacy practices.
Before providing personal information directly to a third party, we encourage you to review its applicable privacy notice.
Where a third party processes information on our behalf, we will seek to use appropriate contractual and organizational arrangements where required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website features, data processing practices, or applicable legal requirements.
When we make changes, we will revise the “Last Updated” date at the beginning of this policy.
Where a change requires additional notice or consent under applicable law, we will provide that notice or obtain the required consent.
Posting an updated policy does not replace a separate consent requirement when consent is legally necessary.
We encourage you to review this page periodically to stay informed about our privacy practices.
13. Contact Us
If you have questions about this Privacy Policy, wish to learn more about our privacy practices, or want to submit a privacy rights request, please contact us using the information below.
Website: https://elinsalenel.com
Email: customer@elinsalenel.com
Phone: +1 (386) 427-8619
Mailing Address:
1933 Duval Pl
Daytona Beach, FL 32119
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time
You may contact us by email to request access to, correction of, or deletion of personal information where applicable, withdraw consent, ask about cookie preferences, or exercise other privacy rights available under the law that applies to your request.
We will review and respond to privacy inquiries in accordance with applicable legal requirements.