Refund policy
Last Updated: October 8, 2026
At elinsalenel, we want you to feel confident when shopping for your home. This Returns & Refunds Policy explains our procedures for order cancellations, returns, refunds, and items that arrive damaged, defective, or incorrect.
We offer a voluntary 30-day return policy for eligible purchases. This voluntary policy is separate from any mandatory consumer rights that may apply under applicable law. Nothing in this policy is intended to exclude, limit, or replace rights that cannot legally be waived.
1. Order Cancellations
Orders That Have Not Shipped
If your order has not yet shipped, you may contact us to request cancellation. If we successfully cancel the order, we will initiate a full refund to your original payment method.
Please contact us as soon as possible. We cannot guarantee cancellation once an order has entered the fulfillment or shipping process.
Orders That Have Already Shipped
Once an order has shipped, we generally cannot cancel it directly. You may request a return under our voluntary 30-day return policy, subject to its terms, or exercise any applicable statutory rights.
Any applicable legal cancellation or withdrawal rights remain unaffected by this section.
2. Voluntary 30-Day Return Policy
You may request a return for an eligible purchase within 30 days of receiving the item under our voluntary return policy.
To begin the process, please contact us within the applicable return period. We will provide instructions based on the circumstances of your request and the applicable return requirements.
Return Eligibility
For a voluntary return, the following conditions apply:
- The return request is submitted within the applicable 30-day period.
- The returned item meets the applicable condition requirements for the requested return.
- The order and item can be reasonably identified using the information provided.
- The return follows the applicable return instructions.
Please retain the original packaging and protective materials whenever possible, particularly for furniture and other large home furnishings, to help prevent damage during transit.
If the original packaging is unavailable, contact us before shipping the item so we can advise you on suitable packaging arrangements.
Eligibility requirements for voluntary returns do not restrict any mandatory rights available under applicable law.
Returns for Personal Reasons
You may request a voluntary return if you change your mind, order the wrong product, or no longer need the item.
Such returns are subject to the applicable eligibility requirements and any return shipping costs or fees clearly disclosed for your purchase before you proceed with the return.
We will not impose undisclosed fees or arbitrary deductions from your refund. If no applicable return fee has been established and disclosed, we will not treat an unspecified amount as an agreed charge.
3. Non-Returnable or Ineligible Items
We do not maintain a separate list of product categories that are automatically excluded from voluntary returns.
Eligibility is assessed according to the terms of this policy, the condition of the item, the circumstances of the return, and applicable law.
An item that is ineligible for a voluntary return may still qualify for a remedy under applicable consumer protection laws, including rights relating to defective goods, incorrect deliveries, or statutory withdrawal rights.
Nothing in this section excludes a return, refund, repair, replacement, or other remedy where applicable law requires it.
4. How to Request a Return
Step 1: Contact Us
Email customer@elinsalenel.com with the following information:
- Your order number.
- The item you wish to return.
- The reason for the return, if applicable.
- A description of the item's condition, where relevant.
Providing a reason can help us process your request. A return reason is not required when exercising an applicable statutory right that does not require one.
Step 2: Review the Request
We will review voluntary return requests against the applicable eligibility requirements. If reasonably necessary, we may contact you for additional information.
This review process applies to voluntary returns and does not make our prior approval a condition for exercising a valid statutory right.
Step 3: Receive Return Instructions
If your voluntary return qualifies, we will provide the return instructions by email, including the applicable return address, packaging requirements, and shipping arrangements.
Where provided under the applicable return arrangement, an electronic return shipping label will be sent by email for you to download and print. Any applicable shipping charges and responsibility for those charges will be communicated in accordance with this policy and applicable law.
Please do not send a return to an address that has not been confirmed through our return instructions.
Step 4: Ship the Item
Package the item securely and follow the return shipping instructions provided.
Please retain your shipping receipt and tracking information, if available, until the return has been resolved.
If the item arrived damaged, defective, or incorrect, contact us before arranging return shipping so we can provide appropriate instructions.
Step 5: Return Inspection
After receiving a returned item, we may inspect its condition to assess eligibility for a voluntary return and refund.
Any inspection will be conducted consistently with applicable law and will not be used to restrict mandatory consumer rights.
Step 6: Refund Processing
For eligible voluntary returns, we generally initiate refunds within 1–3 business days after receiving and inspecting the returned item and confirming that the applicable refund conditions have been met.
Refunds involving statutory withdrawal rights are handled in accordance with the applicable legal requirements and deadlines.
5. Return Shipping Costs and Labels
Electronic Return Shipping Labels
Where provided under the applicable return arrangement, an electronic return shipping label will be sent by email. You must download and print the label and attach it securely to the return package.
Please follow the shipping instructions provided with the label. The provision of a label does not, by itself, determine who is responsible for the return shipping cost.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, is defective, or differs from the item you ordered, please contact us promptly at customer@elinsalenel.com.
We will cover reasonable return shipping costs for qualifying returns involving damaged, defective, or incorrect items and will not charge a return handling fee for those returns.
We will review the circumstances and provide instructions for an appropriate resolution in accordance with applicable law.
Personal-Preference Returns
For voluntary returns requested for personal reasons, the customer may be responsible for return shipping costs or other applicable fees where permitted by law and clearly disclosed before the return proceeds.
Any fee must have a clear basis and be communicated in advance. We will not apply an undisclosed charge or arbitrary deduction.
Statutory Withdrawals
Responsibility for return shipping costs associated with a statutory withdrawal will be determined under the applicable consumer protection laws and any required disclosures made before purchase.
The cost arrangements for our voluntary 30-day return policy do not automatically determine who must pay return shipping costs for a statutory withdrawal.
6. Damaged, Defective, or Incorrect Items
We want you to receive the item you ordered in the expected condition. If your item arrives damaged, has a defect, or is incorrect, contact us as soon as reasonably possible at customer@elinsalenel.com.
Please provide the following information where available:
- Your order number.
- The name or description of the affected item.
- A description of the issue.
- Photographs or other supporting information, if available.
Photographs may help us understand the issue, but they are not the exclusive means of establishing a valid claim. We will consider other relevant information where appropriate.
Depending on the circumstances, applicable law, and available remedies, we may offer a full refund, a partial refund, or another appropriate resolution.
We will cover reasonable return shipping costs for qualifying returns involving damaged, defective, or incorrect items and will not charge a return handling fee for those returns.
All remedies will be provided in accordance with applicable law. Nothing in this section limits mandatory consumer rights.
7. Refund Processing and Timing
Refund processing depends on the type of transaction and the applicable return or withdrawal rules.
Order Cancellation Refunds
If an order has not shipped and we successfully cancel it, we will initiate a full refund to your original payment method.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
Voluntary Return Refunds
For an eligible voluntary return, we generally initiate the refund within 1–3 business days after receiving and inspecting the returned item and confirming that the applicable refund conditions have been met.
Once initiated, the refund will be sent to your original payment method.
The refund will generally appear within an estimated 1–5 business days after initiation. Actual posting times may vary depending on your card issuer, payment service provider, bank, or other financial institution.
Statutory Withdrawal Refunds
Refunds following a valid statutory withdrawal are subject to the deadlines and conditions imposed by applicable law.
Depending on the applicable legal requirements, a refund may include reimbursement of standard delivery costs. Additional delivery costs for a more expensive delivery method may be treated differently where permitted by law.
Where legally permitted, we may withhold a refund until the returned goods have been received or evidence of return has been provided, whichever occurs first.
The voluntary return processing estimates described above do not replace, extend, or reduce any applicable statutory refund deadline.
Refund Method
Unless applicable law requires otherwise or another method is legally permitted and agreed upon, refunds will be issued using the original payment method.
If you have questions about a refund that has already been initiated, please contact us. Your payment provider may also be able to provide information about its processing time.
8. No Exchanges
We currently offer returns but do not offer direct product exchanges.
Furniture and home furnishing orders may involve different inventory availability, product configurations, and order-processing requirements. For this reason, returns and new purchases are handled separately.
If you prefer a different product, color, size, or style, you may request a return of the original item if eligible and place a separate order for the item you want.
A new order will be subject to the availability, pricing, shipping arrangements, and terms applicable at the time of purchase.
This policy does not limit any remedy available under applicable law for defective or incorrectly supplied goods.
9. Applicable Consumer Rights
The availability and scope of statutory cancellation, withdrawal, return, and refund rights depend on the laws applicable to the transaction, including the customer's location, the destination market, and the nature of the purchase.
Where applicable law provides a statutory right of withdrawal, the customer may exercise that right by sending us a clear statement of their decision to withdraw within the legally prescribed period.
You may contact us at customer@elinsalenel.com to communicate a withdrawal or other request. Providing an order number and identifying the affected items will help us process your request, but a reason for withdrawal or prior approval is not required where the applicable law does not require it.
Any applicable statutory withdrawal period, return deadline, refund deadline, delivery-cost reimbursement requirement, return shipping obligation, exception, and other mandatory consumer protection rule will be applied in accordance with the governing law.
Our voluntary 30-day return policy is separate from statutory rights and will not replace, shorten, or restrict any mandatory right available to the customer.
10. Contact Us
If you have questions about order cancellations, returns, damaged or incorrect items, or refunds, please contact us using the information below.
Website: https://elinsalenel.com
Email: customer@elinsalenel.com
Phone: +1 (386) 427-8619
Mailing Address:
1933 Duval Pl
Daytona Beach, FL 32119
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time
We appreciate your business and will do our best to help you understand the applicable return and refund process.